Terms & Conditions

1. Acceptance of Terms

By accessing, registering with, or using the 3zzk website and services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming policy. These terms constitute a legally binding agreement between you ("User", "Player", "You") and 3zzk ("we", "us", "our", "the Company"). If you do not agree with any provision of these terms, you must immediately cease using our Platform and close your account.

We reserve the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to the Platform. Your continued use of 3zzk services after modifications constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any updates. Material changes may be communicated via email or notification on the Platform.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Account" means the personal betting account registered in your name on the 3zzk Platform.
• "Balance" means the total funds available in your Account, including deposited amounts, winnings, and applicable bonuses.
• "Bet" or "Wager" means any stake placed on sports events, casino games, or other gaming products offered by 3zzk.
• "Bonus" means promotional credits, free bets, cashback, or other incentives provided by 3zzk subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) means identity verification procedures requiring submission of valid Indonesian identification documents (KTP).
• "Platform" means the 3zzk website, mobile applications, and all associated online services.
• "Services" means all gaming, betting, and related services provided through the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the standard timezone for Platform operations and customer service hours.

3. Eligibility Requirements

To register and use 3zzk services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. Persons under 21 years are strictly prohibited from registering, accessing, or using any 3zzk services. We conduct age verification through KTP documentation and reserve the right to request additional proof of age at any time.
• Residency: You must be a resident of Indonesia. Services are intended exclusively for Indonesian residents and may not be accessible from jurisdictions where online gambling is prohibited.
• Legal Capacity: You must have full legal capacity to enter into binding contracts under Indonesian law. You may not register or use the Platform if you are subject to legal restrictions or prohibitions.
• Single Account: You may maintain only one Account per person. Multiple or duplicate accounts are strictly prohibited and will result in immediate closure of all accounts and forfeiture of balances.
• Financial Responsibility: You must use only your own funds. Betting with funds that do not belong to you, including borrowed money, is prohibited.
• Self-Exclusion Status: You must not be subject to self-exclusion orders or gambling bans from 3zzk or other gaming operators.

4. Account Registration and Security

4.1 Registration Process

To open an Account, you must complete the registration form with accurate, current, and complete information including your full legal name as it appears on your Indonesian KTP, date of birth, residential address, email address, and mobile phone number. All information provided must be truthful and verifiable. Providing false or misleading information constitutes a material breach of these terms and may result in immediate account termination.

4.2 Account Verification (KYC)

3zzk operates under strict KYC (Know Your Customer) requirements. Before processing withdrawal requests, we require submission of clear, legible copies of your Indonesian KTP (Kartu Tanda Penduduk) and, in certain circumstances, additional documentation such as proof of address or proof of payment method ownership. Verification typically completes within 24-48 hours during WIB business days. Failure to provide requested documentation may result in withdrawal delays or account restrictions.

4.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must:

• Choose a strong, unique password not used on other platforms
• Never share your login credentials with any third party
• Enable two-factor authentication if available
• Log out after each session, especially when using shared or public devices
• Immediately notify 3zzk customer support if you suspect unauthorized account access

You are liable for all activities conducted through your Account, whether authorized or unauthorized. 3zzk bears no responsibility for losses resulting from unauthorized account use if you failed to maintain adequate security.

5. Deposits and Withdrawals

5.1 Deposits

3zzk accepts deposits in Indonesian Rupiah (IDR) through various payment methods including Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Minimum deposit amounts vary by payment method and are displayed during the deposit process. Deposits typically process instantly during Indonesian banking hours. You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will be reversed.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for deposit, subject to successful KYC verification. Minimum and maximum withdrawal limits apply and are displayed in your account dashboard. Standard withdrawal processing times are:

• Indonesian bank transfers: 1-4 hours during banking hours (Monday-Friday 9:00-16:00 WIB)
• E-wallet transfers: 15 minutes to 2 hours
• First-time withdrawals may require additional verification time (24-48 hours)

Withdrawal requests cannot be reversed once submitted. All withdrawals are subject to completion of applicable bonus wagering requirements.

5.3 Fees and Currency

3zzk does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees. All transactions are conducted in Indonesian Rupiah (IDR). We do not accept or process deposits in foreign currencies.

6. Bonuses and Promotions

3zzk offers various bonuses and promotional offers including welcome bonuses, reload bonuses, cashback, and free bet promotions. All bonuses are subject to specific terms and conditions including:

• Wagering Requirements: Bonus funds typically carry wagering requirements (expressed as a multiple, e.g., 30x) that must be met before bonus winnings can be withdrawn. Wagering requirements, eligible games, and maximum bet restrictions are specified in each promotion's terms.
• Eligibility: Bonuses are available only to eligible players as specified in promotional terms. Certain bonuses may be restricted to new players, specific game categories, or particular payment methods.
• Validity Period: Bonuses expire after a specified period (typically 7-30 days from activation). Unused bonuses and associated winnings are forfeited upon expiration.
• Abuse Prevention: We reserve the right to void bonuses and associated winnings if we detect bonus abuse, including but not limited to creation of multiple accounts, irregular betting patterns, or collusive play.
• Withdrawal Restrictions: Active bonus balances may restrict your ability to withdraw deposited funds until wagering requirements are met or the bonus is canceled.

Complete bonus terms are available on the specific promotion page. By accepting a bonus, you agree to comply with all applicable bonus terms and conditions.

7. Betting Rules and Game Play

7.1 Placing Bets

All bets are final once confirmed. You are responsible for ensuring bet accuracy before confirmation. 3zzk reserves the right to refuse or limit bets at our discretion, particularly in cases of suspicious betting patterns, technical errors, or potential rule violations.

7.2 Sports Betting

Sports betting markets include football (bandar bola, including BRI Liga 1, EPL, La Liga, Champions League), basketball, tennis, and other sports. Bets are settled based on official results as determined by relevant sports governing bodies. Settlement rules for specific bet types (Asian handicap, over/under, mix parlay, etc.) are detailed in our comprehensive betting rules available on the Platform.

7.3 Casino Games

Casino games including slots, live dealer games, and table games operate under certified Random Number Generator (RNG) systems ensuring fair, random outcomes. Return to Player (RTP) percentages are displayed on game information pages. 3zzk partners only with licensed, internationally certified game providers.

7.4 Technical Issues

In the event of technical malfunctions, system errors, or disconnections, 3zzk will make reasonable efforts to resolve the issue fairly. We reserve the right to void bets affected by technical errors and refund stakes.

8. Limitations of Liability

To the maximum extent permitted by law, 3zzk's liability to you is limited as follows:

• Service Availability: We do not guarantee uninterrupted or error-free Platform operation. 3zzk is not liable for losses resulting from service downtime, technical failures, or maintenance periods.
• Third-Party Services: We are not responsible for failures or errors of third-party payment processors, banks, or telecommunications providers.
• Maximum Liability: Our total liability for any claim arising from your use of 3zzk services shall not exceed the amount of funds in your Account at the time of the claim.
• Indirect Damages: 3zzk is not liable for indirect, consequential, special, or punitive damages including lost profits, business interruption, or reputational harm.
• User Responsibility: You accept full responsibility for all betting decisions and outcomes. Gambling involves risk of financial loss.

9. Responsible Gaming

3zzk is committed to promoting responsible gaming practices. We provide tools to help you maintain control over your gambling activities, including:

• Deposit limits (daily, weekly, monthly)
• Session time reminders
• Self-exclusion options (temporary or permanent)
• Reality check notifications
• Access to responsible gaming resources and support organizations

If you feel gambling is becoming a problem, please contact our support team or visit our Responsible Gaming page for assistance and resources. Remember, gambling should be entertainment, not a source of income.

10. Account Suspension and Termination

3zzk reserves the right to suspend or terminate your Account immediately and without prior notice if:

• You breach any provision of these Terms and Conditions
• We suspect fraudulent, illegal, or abusive activity
• You fail to provide requested KYC documentation
• You create multiple accounts
• You engage in collusive or advantage play
• You provide false or misleading information
• You are subject to self-exclusion or responsible gaming restrictions

Upon termination, all pending bets will be voided, bonuses forfeited, and your account balance (excluding bonus funds) returned to you following verification, minus any amounts owed to 3zzk. You may voluntarily close your Account at any time by contacting customer support.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with international gaming regulations applicable to 3zzk's licensing jurisdiction. Any disputes arising from or relating to your use of 3zzk services shall be resolved through the following process:

1. Initial Contact: Contact our customer support team via live chat, WhatsApp, or email to attempt informal resolution.
2. Formal Complaint: If informal resolution fails, submit a formal written complaint detailing the dispute to [email protected]. We will investigate and respond within 10 business days.
3. Independent Mediation: If the dispute remains unresolved, you may request independent third-party mediation through our licensing authority's dispute resolution service.

You agree that any legal proceedings arising from these terms shall be conducted in English language. By using 3zzk services, you irrevocably waive any right to participate in class-action lawsuits or class-wide arbitration.

12. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of 3zzk services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• WhatsApp: Available during WIB business hours
• Customer Support Hours: Priority response Monday-Friday 9:00-18:00 WIB; 24/7 coverage with extended response times outside business hours

Our Indonesian-speaking support team is ready to assist with any inquiries in Indonesian or English language.